Service Desk Request Form

"*" geeft vereiste velden aan

Contact information reporter

Your name*

Your email address*

Company name*

Phone number*

Floor + unit

Contact person regarding this report

Contact person regarding this report*

I am the reporter and you can contact me.

I am only the reporter and you can contact the following person:

Name contact person*

Email address contact person*

Company name contact person*

Phone number*

Floor + unit contact person

Location

Where is the problem located?*

- Select an option -

Name location*

Is your location not listed here? Then try checking whether Maarsen Groep manages your building. This could also be MVGM, for example.

Where is the problem located?*

Outside leased area

Within leased area

Note: usually at the tenant's expense, see also art. 11 of the general terms and conditions for office leases (ROZ): algemene-bepalingen-kantoorruimte-2015.pdf

Description of the problem

What kind of problem is it?*

- Select an option -

Description of the probleem*

Which waste stream or waste streams are involved?*

Residual waste

Paper/Cardboard

Plastic, metal and drink cartons

Bottles/Glass

Litter

Other, namely:

What is going on?*

Waste has not been collected

Waste container is broken/does not work properly

Waste container does not work properly, can you give a precise description of the problem?*

Consider a tear, Leakage, broken lid, etc.

Litter or another problem, could you give a precise description of the problem?*

Could you indicate why you think the waste was not collected?*

Can you add a picture of the problem?*

We can immediately forward these to the waste processing company so they can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 3.

Security/opening hours*

Request extra opening

Change contact person

Other, namely:

What is the reason for this extra opening?*

Date of extra opening*

DD dash MM dash JJJJ

From what time would you like the building to be open?

Uren

Minuten

From what time would you like the closing round to be run?

Uren

Minuten

Contact person extra opening*

Mobile phone number of contact person for extra opening*

Name new contact person security/opening*

Email address*

Company name*

Phone number*

Security/access problem description*

Climate system fault*

Heat complaint

Cold complaint

Climate system does not work

Climate cabinet shows a fault

Anders

Which temperature have you set (in °C)?*

What is the temperature at the moment (in °C)?*

Climate system does not work, what is going on?*

Please describe the problem in as much detail as possible. If you've already tried something to solve it, would you mind mentioning it here?

Which fault is displayed on the screen?*

Could you add a photo of the display?*

We can send these directly to the mechanic so that he can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 2.

In case of serious leakage, please contact us immediately by telephone on 020 - 540 74 43.

Waar bevindt de lekkage zich?*

Waar komt de lekkage naar uw inschatting vandaan?*

Could you add a photo or video of the Leakage?*

Deze kunnen wij direct meesturen naar de monteur, zodat hij het probleem sneller kan oplossen.

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 3.

Space for any other comments you would like to add regarding this leakage report.

Which glass are we talking about?*

Window

Door

Building entrance door

Skylight

Anders

In which room is the glass damage located?*

On which floor is the glass damage located?*

Is the cause of the damage known?*

Yes

Cause of glass damage:*

Severity of the damage on a scale of 1 to 5:

1. Small crack

2. Large crack or tear

3. Hole in glass

4. Glass is partially out

5. The glass is completely out

Could you add a photo of the glass damage?*

We can immediately forward these to our supplier so the glass damage can be repaired more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 5.

Garden (maintenance)*

I would like to report about tiling

I want to report about greenery

I would like to ask when the next maintenance will be performed

Anders

What is going on?*

Can you add a picture of the problem?*

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 5.

Attention! Are people stuck in the elevator? Always start the emergency response (BHV) procedure and call 020 - 540 74 43.

Which elevator are we talking about?*

Elevator malfunction*

Elevator is out of order

A part of the elevator is defective

Anders

Does the elevator indicate a specific fault?*

Yes

If so, which fault?*

Which part of the elevator is defective?*

Doors

Sensor

Activation button (outside the elevator)

Buttons (inside the elevator)

Anders

What floor is the faulty button on?*

Can you explain what exactly is going wrong?*

Pest report*

I would like to report pests

I would like to ask when the pest control will come again

Could you indicate which pests you have encountered?*

Could you indicate where in the building you found this pest?*

Could you indicate whether there is a clear situation that may have attracted the pests?*

Yes

Could you then upload a photo/video of this?*

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 2.

Note: usually at the tenant's expense, see also art. 11 of the general terms and conditions for office leases (ROZ): algemene-bepalingen-kantoorruimte-2015.pdf

I want to make a report for cleaning.*

Outside leased area

Anders

Cleaning report, outside leased area*

Toilets

Elevator

Stairwell

Facade cleaning

Window cleaning (exterior)

Hall

Anders

Cleaning report, what is going on?*

Can you add a picture of the problem?*

We can immediately forward these to the cleaning company so they can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 5.

Access malfunction*

Tag/key/pass/intercom/other access device does not work properly

Door does not open

Door does not close

Tourniquet not turning

Sliding door does not open

Sliding door does not close

Other, namely:

What means of access do you use?*

Tag

Key

Pass

Intercom

Anders

At which door does the access device not work?*

Access device is not working, what's wrong?*

Could you upload a photo of the system?*

We would appreciate receiving a photo of the installation where you should hold the pass/tag/key, so we can contact the correct supplier directly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 3.

Which door are we talking about?*

Access malfunction, what is going on?*

Is XPark used at the complex?*

Yes

XPark-location*

- Make a choice -

Arrivals Parking report*

I want to apply for a parking subscription

I want to cancel my parking subscription

I want to change my licence plate

My XPark dashboard shows a malfunction

Intercom does not work

Barrier does not work

Anders

If you would like to request a new subscription for Arrivals Parking Rotterdam, please click on this link to the application form: Arrivals Parking subscription request.

For license plate changes or if you would like to cancel your subscription, we kindly request that you send an email to servicedesk@maarsengroep.nl.

Gondel Outer Ring or Parking Garage report*

I want to apply for a parking subscription

I want to cancel my parking subscription

I want to change my licence plate

My XPark dashboard shows a malfunction

Intercom does not work

Barrier does not work

Anders

For requests or cancellations of subscriptions, or license plate changes at Gondel Outer Ring and Gondel Parking Garage, please send an email to servicedesk@maarsengroep.nl.

What kind of fault does the XPark dashboard show?*

Could you add a photo or video of the malfunction?*

We can immediately forward these to the supplier so they can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 2.

Which car park are you referring to?*

Access malfunction parking*

Intercom does not work

Barrier does not work

Anders

Does the intercom indicate a specific fault?*

Yes

Which fault is indicated?*

Intercom not working, what is going on?*

Barrier not working, what is going on?*

Lighting malfunction*

Within leased area

Outside leased area

Anders

Note: usually at the tenant's expense, see also art. 11 of the general terms and conditions for office leases (ROZ): algemene-bepalingen-kantoorruimte-2015.pdf

Nature of the malfunction*

Lighting does not switch on

Lighting does not switch off

Anders

Which room are we talking about?*

It concerns all lighting

How is this lighting controlled?*

With a sensor

With a button

Anders

Water malfunction*

There is no hot water

There is no cold water

There is no water at all

Anders

Is this in multiple places on the floor or in the building?*

Yes, all rooms

Yes, but not all rooms

Which rooms show this malfunction?*

Which room shows this malfunction?*

Sun blinds malfunction*

Sun blinds do not go out

Sun blinds do not retract

Sun blinds go out at the wrong time

Sun blinds are broken

Anders

Could you add a photo or video of the problem?*

We can send these directly to the mechanic so that he can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 2.

Time when the sun blinds should go out:*

Uren

Minuten

Time at which the sun blinds actually go out:*

Uren

Minuten

Sun blinds broken, what is going on?*

Can you add a picture of the problem?*

We can send these directly to the mechanic so that he can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 10 MB, Max. aantal bestanden: 5.

Could you please check www.gasenstroomstoringen.nl to see if there is a power outage at your location? If so, unfortunately, there's nothing we can do.

Is the power failure present throughout the entire building?*

Yes

Where is the power outage located?*

What has failed exactly?*

Power failure, what is going on?*

Where is the blockage located?*

Toilet/urinal

Dishwasher

Sink

Anders

Plumbing works/blockage, what is going on?*

Add a photo/video clip:*

We can send these directly to the plumber so that he can solve the problem more quickly.

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 5.

Finish and submit report

Do you have any additional information you would like to share with us that has not come up in the questionnaire?*

(text/photo/video/audio clip)

Yes

Extra information you would like to share:

Optional photo/video/audio clip to illustrate this report:

Sleep bestanden hierheen of

Max. bestandsgrootte: 64 MB, Max. aantal bestanden: 5.